Privacy Policy

Travelmate Barcelona privacy policy complying with the new GDPR (General Data Protection Regulation) legislation

Travelmate Barcelona informs you that all data will be processed in accordance with the applicable personal data regulations, the EU Regulations 2016/679 of 27 April 2016 (GDPR) relating to the protection of the personal data of individuals concerning the processing of personal data and the free circulation of this data.
We also want to be open and transparent as to how we handle personal information which is described in the following Privacy Policy. Therefore you should carefully read this Privacy Policy, which has been written clearly and simply, in order to help its understanding, and in order to determine freely and voluntarily if you wish to provide your personal data to us.


1. Identification

Owner: Veselina Lyubomirova Vasileva, a sole proprietor of Travelmate Barcelona (hereinafter, “Travelmate Barcelona”).
VAT number: ESY2185090N
Registered Office: Andrade Str. 9-13, Barcelona 08018, Spain
Email Address: info@travelmatebarcelona.com

2. Purposes for collection of personal information

Travelmate collects and processes personal information in order to serve our users requests.
The purposes for collecting personal information are as follows:
● to provide the information requested by our users through the Website.

3. Type of data processed

Type of personal information we process for those purposes included the above mentioned:

● Name
● Address
● Telephone and email address

Data requested in the forms displayed on the Website are in general mandatory in order to meet the stated purposes (unless, in the required field specified otherwise). Therefore, if this is not provided or is not provided correctly, the request made won’t be able to be provided.


4. Disclosure of Data

Except where you are otherwise notified and you authorizes us to do so, we do not sell, rent or otherwise make available any personal information to third parties.

5. Protection of personal Information

We understand the importance of protecting personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. For that reason, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we have adopted proper technical and organizational measures to guarantee an adequate security level to your data according to the risks.

6. What is the lawful basis of the processing of your data?

The processing of your data will always be based on consent given explicitly and will be necessary to provide answer to your request.
Likewise, in case the you withdraw consent to any of the processing, this will not affect the lawfulness of the processing carried out previously.
To revoke the consent granted, you may contact us by sending an email address at info@travelmatebarcelona.com with the subject: “Data Protection”.

Likewise, if it were necessary to carry out the processing of any of the your data for the fulfillment of a legal obligation or for the performance of the existing contractual relationship between Travelmate and the User, the processing of the your data would be legitimized by the necessity of the fulfillment of said purposes.

7. Retention and destruction of personal information

We process your data only during the provision of the service requested by you and once those are provided we will retain the data solely in during the legally established periods in order to answer potential legal claims raised by the provision of the services.

8. Commercial communications

One of the purposes for which Travelmate Barcelona may process the personal data provided by you is to send you personalized electronic communications with information regarding products, services, promotions, offers, events, and relevant news for yout. If any communication of this type is made, it will be addressed exclusively to those Users who have previously authorized this or who have not previously expressed their refusal to receive them.
You may unsubscribe from this, by sending an email to info@travelmatebarcelona.com or indicating your wish to unsubscribe by clicking the unsubscribe button of any of the commercial communications received.

9. Exercise of rights

The User can send a letter to Travelmate Barcelona to the above mentioned address attaching a photocopy of your identity document, at any given time, for free, to:

● Revoke the consents granted.
● Obtain confirmation as to whether Travelmate Barcelona is processing personal data related to the User or not.
● Access your personal data.
● Rectify inaccurate or incomplete data.
● Request the erasure of your data when, among other reasons, the data is no longer
necessary for the purposes for which they were collected in the first place.
● Obtain from Travelmate Barcelona the restriction of the processing of the data, if any of the
conditions stipulated in the data protection regulation is fulfilled.
● Request the portability of your data.

Likewise, at any given time, data subject may lodge a complaint regarding the protection of your personal data to the Spanish Agency for Data Protection at Jorge Juan str., 6, 28001 Madrid.

For any further question or information regarding our privacy policy, please, contact us: info@travelmatebarcelona.com